Thank you for thinking about us when looking for a place to lay your head and relax, especially in these challenging times. We can only imagine the anxiety caused when thinking about where to stay for this trip, and we are here to help you feel at home. We have taken several steps to bolster up our already stringent operations, and would like to share them with you, hopefully to instil some confidence while making your travel plans.
The stand-out benefit of staying in a serviced apartment is that you have a self-contained space, perfect for all your needs which has already been deep cleaned before you arrived. Once is the apartment all your accommodation needs are met, and you do not have to share amenities with anyone apart from your fellow guests.
Another awesome advantage to a serviced apartment is that you can access the property without waiting to a long line at a reception. The check-in process is conducted remotely, and details of how to access your apartment are provided to your email address. This maximises your time enjoying your accommodation in peace, and if there are any concerns, we are only a phone call away.
Our cleaning teams have taken up the challenge and enhanced their cleaning protocols and checklists considerably. By following CDC and WHO guidelines and identifying cleaning chemicals that kill viruses including COVID-19, 99.99% of the time, we have cleaned measures to protect our guests as much as we can.
Upon arrival, a cleaning certification is displayed to let you, our guest know we’ve disinfected and cleaned the apartment as stated above.
Our linens are washed and dry cleaned at or above 100 degrees Celsius which should kill any virus. Currently we do not provide mid-stay cleans, in an effort to protect both our guests and cleaners, but for longer term stays we would be happy to provide additional linens upon request.
In addition to not having to check-out at a reception, we also allow our guest check-out without any physical interaction. We provide all the information in your inbox, so you will have no need to worry about social distancing in this instance.
Government Guidelines and Restrictions
Given the changing nature of the Government restrictions, we’re constantly reviewing our processes and policies to ensure we open and operate in line with these guidelines. We also strongly recommend that you check the government guidance or regulations applicable before you travel or book with us.