FAQ

Can I book a number of apartments at the same time?

Yes, it is possible to make group bookings. Our team are on hand and familiar working with companies who have regular teams of people coming to London. If you would like further support with your booking please contact Customer Services at +44 (0) 203 878 3222 or on email at hello@home.ly

Can I request a highchair or cot for my stay?

Yes, we can provide these free of charge. Please note this request while booking your stay or contact Customer Services at +44 (0) 203 878 3222 or on email at hello@home.ly

 

Can I pay for my booking on the day, in cash?

Payment for bookings is prior to check-in online. Bookings can be made by credit card and home.ly accept most major credit cards including Visa, MasterCard, AMEX, Solo, Maestro and Diners. All transactions are processed in GBP (Great British Pounds).

What can I expect from a home.ly apartment

Expect a home away from home, which includes a comfortable living/dining space, and a separate bedroom for that all important restful night’s sleep. And of course a bathroom with either separate shower or bath with overhead shower is a feature of all apartments. Our apartments come with fully equipped kitchens, with all the equipment you will need to enjoy the local produce.

Will someone let me into the apartment?

Most of our apartments allow you to pick up the keys and let yourself in, so there’s no need to check you in in person. All of the necessary pre-authorisations and checks are done prior to your day of arrival.

Are towels and bed linens provided?

Yes, just as they would with an hotel.

Do I need to bring a hairdryer?

We provide hairdryers and straighteners across all of our apartments, so unless you have need for extra styling, you can leave yours at home.

Is there a laundry service?

All our apartments have a washing machine, so there is no need for a laundry service.

Do you provide an iron?

Yes of course, and an ironing board. One less thing to pack.

Do you have luggage storage facilities?

No, but when possible we can accommodate dropping off your luggage prior to check-in. Contact Customer Services at +44 (0) 203 878 3222 or on email at hello@home.ly

Is FREE Wifi available at the apartment?

Yes, so there’s no need to worry about being disconnected from the online world for too long.

How regularly will my apartment be cleaned?

This depends on the length of you stay, we usually have a weekly clean, but is you require an additional clean contact Customer Services at +44 (0) 203 878 3222 or on email at hello@home.ly

Book here for the lowest price

48hr cancellation terms on all 'Flexible' stays